Clinic Policies & Terms
Refund Policy
Skincare Product Return Policy
Please make sure you are purchasing the correct products for your skin before completing your purchase. We strongly recommend having a professional skin consultation, as skincare products cannot be returned or exchanged due to change of mind for hygiene reasons.
Some active ingredients may cause temporary redness, dryness, tingling, peeling or mild sensitivity, particularly when your skin barrier has not been properly prepared or when your skin is adjusting to a new product. These expected responses are not necessarily considered an allergic or adverse reaction.
If you experience a significant or unexpected skin reaction, please stop using the product and contact Bella Skin Clinic promptly. We may ask for photographs and information about your skincare routine, how the product was used and any other products or treatments used at the same time.
Where appropriate, the product may be returned to the supplier or manufacturer for assessment. Returning a product for assessment does not automatically guarantee a refund or replacement. The outcome will depend on the findings of the assessment.
This policy does not exclude or limit your rights under Australian Consumer Law. If a product is confirmed to be faulty, unsafe, incorrectly supplied or not as described, an appropriate remedy will be provided as required by law.
Terms & Conditions
By booking a service at Bella Skin Clinic, you agree to follow our pre- and post-treatment care instructions. We reserve the right to refuse treatment if the skin condition or medical history indicates a risk to the patient. Prices are subject to change without notice, and promotional offers cannot be combined with other discounts. All patients must be at least 18 years of age or accompanied by a legal guardian.
Privacy Policy
Your privacy is of utmost importance to us. Bella Skin Clinic collects personal and medical information solely for the purpose of providing safe and effective treatments. We do not share your data with third parties except as required for payment processing or legal compliance. All digital records are stored securely in accordance with Australian privacy standards.
Cancellation Policy
We require a minimum of 48 hours' notice for any appointment changes or cancellations. Cancellations made within 48 hours will incur a fee equal to 50% of the service cost. No-shows will be charged the full service amount. We value our specialists' time and appreciate your cooperation in helping us manage our schedule effectively for all our patients.